shipping and returns

All orders are processed within 48 hours of receipt, except those placed during weekends or holidays. Orders placed during weekends will be processed the following Monday.

PernellSkin.com accepts orders being shipped to U.S. destinations only. We're sorry, at this time we are unable to accept orders being shipped to international destinations.

Please Note: All purchases are subject to bank authorization prior to processing. Only authorized purchases may be processed and shipped.

Temporarily Out of Stock / Backordered Items If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. If there are other items in your order that are in stock, they will be shipped to you. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item, please contact us at PernellSkin.com and we will be happy to assist you.

Refund Policy If you wish to return a product, the Buyer can return the product in its original condition within (14) days of receipt, to the following address: 272West Jefferson Street, Syracuse, New York, 13202. In such event, Pernell Skin shall provide Buyer a credit for other purchases from the Site (less shipping and handling charges incurred).Certain products have a limited shelf life and have to be used within that time frame, no refunds or exchanges are available for these products.

If your package was damaged in shipment by the carrier, save the box and merchandise and notify us immediately at Pernell Skin.com The carrier will inspect and pick up the damaged package and the damaged items will be replaced.

Pernell Skin 272 West Jefferson Street Syracuse, New York 13202

We recommend that your return or exchange is sent via UPS or insured Parcel Post for your protection and to insure prompt delivery We're sorry, but return shipping fees are not refundable.

Pernell Skin Online accepts orders that are billed and shipped to locations in the United States (includes APO/FPO, P.O. Boxes, and U.S. Territories). We regret that we are unable to ship to international addresses and apologize for any inconvenience.

Pernell Skin Online orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Below the shipping pricing available for your order.

Priority Mail Service Most orders with Standard Service are delivered within 4 -7 business days from the order's ship date. Most orders destined for P.O. Boxes are delivered within 6-14 business days from the order's ship date.

Shipments to Alaska, Hawaii or U.S. Territories Pernell Skin Online accepts orders being shipped to Alaska, Hawaii and the U.S. Territories Puerto Rico, Guam, and U.S. Virgin Islands. Most items may be shipped to Alaska, Hawaii and the U.S. Territories, but some restrictions apply.

ORDER TOTAL standard $0.00 - $25.00 $5.00 $25.01 - $40.00 $6.00 $40.01 - $60.00 $7.00 $60.01 - $80.00 $8.00 $80.01 - $100.00 $9.00 Over $100.00 FREE SHIPPING

We're sorry, we are currently unable to accept orders to be billed or shipped to destinations outside the U.S. We apologize for any inconvenience.

Pernell Skin accepts the following credit cards: Visa and Mastercard

We're sorry, we do not accept the following methods of payment: CODs, credit cards with billing addresses outside the United States

Please Note: For your security your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

We are required by law to collect state sales tax on orders being shipped within New York State. We're sorry, we are currently unable to accept orders that are billed or shipped to destinations outside of the United States. We apologize for any inconvenience.

At Pernell Skin, we appreciate how important security is to you. We implement various security measures in accordance with industry standards to protect the security of your personal information, both on line and off line. If you have any questions about security at the Site, you can email us.